Early access policy

Privacy

Effective September 20, 2026

Statuvo is an early-access service that helps businesses share project and service status with their customers through simple tracking pages.

Who handles your information

Statuvo handles account, security, and support information to operate this service. The participating business decides what customer and project information to enter and how to use it for its work. Contact that business first about its project records, or contact support@statuvo.com for help reaching the appropriate process.

Cookies and technical information

We use cookies for sign-in, session security, and language preferences. Blocking essential cookies may prevent sign-in or remembering your preferences. Our hosting and abuse-prevention providers may process IP addresses, browser information, request metadata, and security signals to serve pages, detect abuse, and protect accounts. Cloudflare Turnstile protects public forms.

The current application does not use advertising pixels or behavioral advertising cookies. It does not change its behavior in response to browser Do Not Track signals. If optional analytics or advertising technologies are introduced, we will update this notice and provide choices or consent where required.

Your choices and privacy requests

You may request access, correction, or deletion by emailing support@statuvo.com or using the support form. Depending on your location and the laws that apply, additional rights may include a portable copy, restrictions or objections to processing, withdrawing consent, or an appeal of a request decision. We verify requests, explain any applicable exceptions, and respond within the legally required period. You may also contact your local privacy authority. We do not require a purchase to submit a privacy request.

Children and intended audience

Statuvo is a business service, not a service directed to children under 13. Do not knowingly submit personal information about children under 13. Contact support if you believe such information was submitted so we can investigate and take appropriate action.

Processing locations and changes

Our providers may process information in the United States and other countries where they operate. Applicable privacy protections may differ. We update the effective date when this notice changes and provide additional notice or obtain consent when required for a material change. Connecting an optional integration also involves that provider's privacy terms.

Account signup and SMS feature updates

Account holders may optionally ask to receive an email when Statuvo's SMS features become available. We record that choice with the account. It is permission for an email product update only and is not consent to receive text messages.

Information Statuvo processes

We may process business account information, such as a user's name and email address, along with organization, project, milestone, and customer-visible update information a participating business chooses to enter. A business may optionally enter a customer phone number or email address and independently enable transactional project updates by text or email. Statuvo does not ask for customer home addresses, payment details, or device passcodes.

Customer tracking links

Customer tracking links are bearer links: anyone who has an active link can view its limited customer-facing status. Businesses should share links only with intended recipients and revoke or replace a link if it may have been exposed.

Optional project text notifications

A participating business may enter a customer's mobile number and confirm that the customer agreed to transactional text notifications about that business's project. Statuvo uses the number to provide only the project notifications the business explicitly requests. Message frequency varies, and message and data rates may apply. A recipient may reply STOP to block further project texts, START to remove that block for project texts already authorized, or HELP for program information. START does not create new project consent.

Customer mobile information is not shared with third parties or affiliates for their marketing or promotional purposes. Messaging and infrastructure providers may process it only to operate and deliver the requested service. Statuvo records project consent and revocation evidence. Statuvo's opt-out and notification ledgers use a keyed representation of the recipient rather than the raw mobile number and do not retain inbound or outbound message bodies.

Business inquiries and optional text messages

People interested in Statuvo may submit their name, business name and type, mobile number, preferred call time, and an optional short message. Statuvo records whether the person separately chose optional SMS messages and the consent wording shown at submission. Mobile information is used for the Statuvo inquiry and messaging a person affirmatively requests. It is not shared with third parties or affiliates for their marketing or promotional purposes. Messaging and infrastructure providers may process it only to operate and deliver the requested service.

Opening a customer tracking page does not provide marketing consent. Statuvo does not use a participating business's repair-shop or other customer data to market Statuvo.

Service providers and security

Statuvo relies on infrastructure and software providers to host and operate the service, including delivery providers that process recipient details and transactional message content when a business sends an update. We use access controls, encrypted HTTPS connections, isolated environments, restricted customer projections, hashed tracking secrets, and revocable links as practical safeguards. No system can promise absolute security.

Retention and early-access changes

Account and project records remain available while your workspace is in use. Completing or archiving a project does not delete it. You can request access to or deletion of account or business data through our support form. Select “Privacy or data access” or “Delete an account or data.” We verify your identity and your authority over the account or workspace before acting. Submitting a request does not immediately delete data. For a customer project, contact the business responsible for that project first.

Support requests contain your name, reply email, optional workspace name, request type, and message. Authorized operators use them to investigate and respond. We retain records while needed to handle the request, maintain security and consent evidence, and meet applicable obligations. We explain any records that must be retained when processing a verified deletion request. Deleted information may remain in restricted provider backups until those backups expire. A recovery must reapply completed deletion requests before restored data is returned to service.

Contact and service providers

Use Support and privacy requests for help or a security concern. Do not send passwords or private tracking links. Cloudflare hosts the application, database, and logo storage; Resend processes outgoing email. Google Calendar and Square process data only when a business connects those optional services. SMS remains unavailable during the email-only launch.

Highly sensitive information

Businesses must not enter passwords, phone unlock passcodes, Social Security numbers, financial account credentials, medical records, government ID numbers, or similarly sensitive information. Repair shops must keep device passcodes in their existing secure process outside Statuvo.