Fewer interruption calls
Customers can check the current repair stage from their link instead of calling the front desk for the same status your team already has.
Repair shop status tracking
Stop answering “is it ready yet?” one repair at a time.
Statuvo gives repair shops a customer-facing status page for every job. Use stages such as received, diagnosing, waiting for parts, repairing, testing, and ready for pickup, then email the customer when you want them to look.
Built for the counter
Keep the bench moving while customers stay informed.
Stages that match real repairs
Use repair-specific milestones or build your own. A phone screen replacement, board repair, appliance diagnosis, and computer repair do not need the same workflow.
Ready-for-pickup clarity
When work is complete, move the project to the final stage and send the customer an email update with the same tracking link.
Repair workflows
Use Statuvo across different kinds of repair work.
Phone and electronics repair
Track intake, diagnosis, parts, repair, quality check, and pickup while keeping technical notes separate from what the customer sees.
Computer and device service
Show data transfer, software work, parts replacement, testing, or awaiting-customer stages without exposing internal technician details.
Appliance and equipment repair
Keep customers current when diagnosis, part ordering, return visits, and completion happen on different days.
FAQ
Repair shop tracking questions
Can the customer see my internal technician notes?
No. Statuvo separates the customer-facing update from internal project controls so you decide what the customer sees.
Can I reuse the same repair stages?
Yes. Save reusable services and progress templates so common repair types can start with the stages you use most often.
Does the customer need an app?
No. The tracking page opens from a secure web link, which keeps the experience simple for walk-in and repeat customers.
Try it on a real repair
Give the next repair a status page before the first “any update?” call.
The current email-only Statuvo launch is free and includes branded customer tracking pages.