Help center
How can we help?
Effective September 20, 2026
A few clear steps to keep your customers in the loop.
Quick-start manual
Create your first project
- Create your account, verify your email, and finish setting up your business workspace.
- Open Projects and choose New project. Enter a clear title, choose the appropriate template, and add only the customer details you need.
- Check the customer email and language before enabling email updates. Never enter device passcodes or payment credentials.
- Save the project, open it, and share its customer tracking link with the intended customer.
Update a status or email a customer
- For a quick change, open Update status on a project card. Review Notify customer before choosing a status.
- For a written message, open the project and enter the update the customer should see.
- Review Email this update to the customer, then choose Save and email update or Save update. Read the confirmation and any delivery notices.
- If email is unavailable, follow the explanation shown. Check verification, the customer email, permissions, and delivery limits. Do not repeatedly click Send.
Share and protect tracking links
- Open the project and use its tracking-link controls. Copy the current customer link and share it directly with the intended recipient.
- The customer can view the shared status without creating an account. Anyone with the active link can view it, so keep it out of public posts.
- If a link is exposed, use Rotate link or Revoke in the project. Share the replacement link if you rotate it; the old link will no longer work.
Add your logo and colors
- As a workspace owner or authorized administrator, open Branding. On a phone, look under More.
- Upload your business logo, adjust the customer-facing colors, and review the preview before saving.
- Workspace themes change your own app appearance. Customer branding controls the tracking page your customers see.
Complete a project and request a review
- When the work is finished, open the project or expand Update status on its card.
- If review requests are available for your workspace, configure the review link in Settings and choose Ask for a review when complete before completion.
- Choose Mark complete and read the result. Completion does not erase the project, and a review request is not guaranteed to arrive. Check any review-delivery warning.
Account, language, and privacy help
- Use the password-reset option on the sign-in page if you cannot sign in. Check spam folders for verification or recovery email.
- Open Account and language to switch between English and Spanish. Your customer language is a separate project setting.
- For account access, data correction, deletion, or security concerns, email support@statuvo.com or use the support form. Include your workspace name and a description, never passwords or private tracking links.
Common questions
Is Statuvo free?
The current email-only offer includes 120 new projects per workspace each UTC calendar month. Status updates do not use that allowance. Anti-abuse and email delivery limits still apply.
Do customers need an account?
No. They open the private tracking link you share. Treat that link as confidential.
Why did an email not arrive?
Check the address, spam folder, account verification, and the delivery notice shown in Statuvo. Provider acceptance is not proof of inbox delivery. Contact support with the project reference and approximate send time if the problem continues.
Are text messages available?
SMS is not enabled in the current launch. Entering a phone number or asking for an SMS-launch email does not give permission to send texts.
Does completing a project delete it?
No. Completed projects remain available. For deletion or privacy requests, contact support; identity and workspace authority must be verified.
Who can help with my repair?
Contact the business doing the work. Statuvo supports the software and cannot determine repair progress, prices, warranties, or refunds for another business.
Still need a hand?
Email us with your workspace name, what happened, and the steps you tried. Remove customer details from screenshots. Never send passwords, device passcodes, or private tracking links.
support@statuvo.comFor a repair or project question, contact the business doing the work. Support is not an emergency service.
Questions about Statuvo for your business?sales@statuvo.com